Chief Happiness Officer: Who is this manager and what does do in the company

In recent years, more and more people have started talking about mental health, of well-being, work-life balance and even of well-being washing. These discussions led companies to consider the effects of work on the levels of motivation and participation of their employees, developing new awareness that have allowed the birth of figures now central: among these, the Chief Happiness Officer (CHO), manager of happiness.

Personality still little known in the Italian scene, the CHO applies in companies the so-called science of happiness, born from the intuition of the psychologist Martin Seligman and his PERMA MODEL (positive emotions, engagement, relationships, meaning and accomplishment) which makes it a complex construct on which you can focus to increase well-being.

A CHO is a connecting figure between management and employees with knowledge of psychology, sociology and human resources. Its task is to assess, first of all, the level of well-being of the workers of a company to then study strategies, measures and actions to improve the environment and make employees more motivated and productive. In addition, it must take care of the organizational development and accompany the positive growth of people and work teams.

Specifically, its duties have to do with sociability and engagement of the company community and are divided into:

📌 Designing programs for the well-being of employees

📌 Promotion and motivation of the best employees

📌 Listening to understand any areas of dissatisfaction

📌 Guarantee of the work-life balance

📌 Alignment of the individual path of employees with objectives and mission of the organization

📌 Monitoring of the company performance according to KHI (Key Happiness Indicator)

In order to do this, it is critical that a Chief Happiness Officer has communication and interpersonal skills that allow it to interface at the best with all hierarchical levels of the organization chart; conflict resolution and problem solving skills to mediate between employees and resolve disputes; creative thinking to make employees happier through different activities.

Thanks to its skills and strategies put in place, the activity of the manager of happiness should bring the following advantages:

📌 Well-being as a solid organizational strategy: an CHO integrates the corporate culture with the tools of the Positive Organization, placing at the center of the organization’s activity the common good of employees but also of the company, thus contributing to the creation of shared value;

📌 Increase in individual and collective performance : the alignment of the needs and individual path of employees with the needs of the organization manages to create a perfect win-win relationship;

📌 Boost for theemployer retention and for theemployer branding: manager Happiness contributes to the creation of a positive corporate culture based on values such as respect, inclusiveness and equity, ensuring that employees stay longer and that the company becomes more attractive to potential talent.

It is evident that the world is changing and with it the work. To give the best, people need to feel good both physically and mentally. In summary, there is a need for change.

The figure of the Chief Happiness Officerwith its innovative vision of business processes and approach to staff, it would seem the right compromise to build a culture in which positivity is the spark that ignites the fire of change in organizations, guiding them towards a future made of high performance and happy and satisfied employees of their work.

If it is important for companies to have a figure like that of the Chief Happiness Officer, it is equally important to communicate your commitment and attention to the well-being of employees. That’s why targeted actions and initiatives like those taken by the CHO, also require a good employer branding.


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